FAQ

Frequently asked questions

Delivery Information


Our Everlasting Flowers & Gift Packs can be posted Australia wide. Our Fresh Flowers are available to be picked up from our studio in Lincoln Drive, Thomastown. For special events such as Mother's Day and Valentine's Day we will offer delivery to all Melbourne Metro suburbs.




Covid-19 Information


We are taking Covid-19 very seriously. As a healthcare professional, Hannah has been taking extra precautions and following strict hygiene procedures before, during and after creating flower arrangements and deliveries. We offer contact-free delivery and will send you confirmation once your flowers arrive.




Custom Orders


Of course! Send through your requests and I will do my very best to source your chosen flowers.




The Nitty Gritty (Terms and Conditions)


TERMS & CONDITIONS
This site is operated by Native Bloom Co (ABN: 80744844346)
When you use the Site, you agree to the terms and conditions that follow. These terms and conditions also govern the supply of any goods to you by Native Bloom Co. whether facilitated by the Site or by any other means. If you do not agree to these terms and conditions, you should immediately cease use of the Site. The use of the Site and the provision of goods to you by Native Bloom Co. is conditional on your acceptance without modification of the terms and conditions. These terms and conditions supersede and exclude all prior and other discussions, dealings, representations and arrangements relating to the use of the Site and/or the supply of goods by Native Bloom Co. Any failure on the part of Native Bloom Co. to exercise or any delay in exercising any right, power or remedy pursuant to these terms and conditions does not operate as a waiver. If any term of these terms and conditions is unenforceable or invalid, such term(s) will be severed and the remaining terms will continue to bind the parties. We reserve the right, at our complete discretion, to change these terms and conditions at any time by posting revised terms on the Site. It is your responsibility to check periodically for any changes we may make to these terms and conditions. Your continued use of this site following the posting of changes to these terms and conditions means you accept the changes.

ORDERS
Daily Blooms has sole discretion to accept or reject any order or any variation or modification of an order. Native Bloom Co. has sole discretion to accept or reject any order cancellation request. Native Bloom Co. expressly reserves the right to cancel and/or refund any order placed and/or paid for. If you have entered into a subscription arrangement to receive flowers on a regular basis (weekly, fortnightly or monthly) you agree that your subscription will continue until such time as it is cancelled by you. If you wish to cancel your subscription you must do so prior to 5pm on the day prior to your next scheduled delivery.

PRICE
Any price indications or price lists provided by Native Bloom Co. are subject to alteration at any time without notice. For the avoidance of doubt this includes subscription arrangements.

DISCLAIMERS
Your use of the Site is at your sole risk. The Site is provided on an "as is" and "as available" basis. We reserve the right to restrict or terminate your access to the Site or any feature or part of it at any time. Native Bloom Co. does not guarantee that prices or promotions displayed on the site are valid at time of ordering. To the maximum extent permitted by applicable law, Native Bloom Co. expressly disclaims all warranties of any kind, whether express or implied, including the implied warranties of merchantability, satisfactory quality and fitness for a particular purpose and any warranties that access to the Site will be uninterrupted or error-free, that the site will be secure, or that information on the site will be complete, accurate or timely.

LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, you understand and agree that neither Native Bloom Co. nor any of its third-party content providers shall be liable for any direct, indirect, incidental, special, consequential, punitive, or any other damages relating to or resulting from your use of or inability to use the Site or from any actions we take or fail to take as a result of electronic mail messages you send us. These include, but are not limited to, damages for errors, omissions, interruptions, defects, delays, computer viruses, your loss of profits, loss of data, unauthorised access to and alteration of your transmissions and data, and other tangible and intangible losses. This limitation applies regardless of whether the damages are claimed under the terms of a contract, as the result of negligence, or otherwise, and even if we or our representatives have been negligent or have been advised of the possibility of such damages.

USE OF MATERIAL FROM THE SITE
The Site (including all its content) is the property of Native Bloom Co. and is protected by copyright and other laws of Australia and other countries. You agree that you will not use any material from the Site for your personal or a related parties benefit or advantage.

LINKS
The Site may contain links to other Internet sites which are not controlled, associated or affiliated with Native Bloom Co. Native Bloom Co. is in no way responsible for any content appearing on such an Internet site or webpage. Native Bloom Co. also cannot accept any responsibility or liability for any loss, damage, legal fees, costs or expense you might incur as a result of use reliance upon the materials which appear at the linked Internet sites or webpages.

JURISDICTION
The Site is operated by Native Bloom Co. in Victoria, Australia. The laws of Victoria, Australia govern these terms and conditions and your use of the Site, and you irrevocably consent to the jurisdiction of competent courts located in Victoria, Australia for any action to enforce these terms and conditions.




Returns Policy


RETURN POLICY Native Bloom Co. is unable to accept returns after an order has been delivered. All orders are final and non-refundable. Should you have any issues with your order or the quality of our products, please contact us and we'll be able to assist.




Privacy Policy


We are committed to protecting your privacy. We provide this Privacy Policy under the Privacy Act 1988 (Cth) to provide you details about our practices in relation to the collection, use, disclosure and handling of personal information.

1. PRIVACY POLICY
1.1 This Privacy Policy is governed by the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1.2 Our Privacy Policy does not create any rights or obligations for either you or us in addition to those imposed by the Privacy Act 1988 (Cth).

2. COLLECTION OF PERSONAL AND SENSITIVE INFORMATION
2.1 We collect personal and sensitive information when you:

(a) register for membership and/or log into our Website;

(b) interact with us through the phone, in person, via email or our Website and you provide us your details;

(c) purchase or subscribe to our products or services;

(d) subscribe to our mailing list;

(e) enter our competitions or promotions; or

(f) apply for positions at our Business or you are our contractor.

2.2 We collect personal and sensitive information to:

(a) improve our products and services;

(b) provide our product or service to you;

(c) communicate with you;

(d) offer you promotional product or market our product that you are interested in;

(e) keep a record of your order for possible refund or exchange;

(f) keep our customer database;

(g) to investigate any complaints that you make;

(h) to investigate whether you are in breach of our terms and conditions;

(i) verify your identity;

(j) to notify you of vacant positions if you applied for jobs at our Business;

(k) comply with the law or to use your information as permitted under the law; and

(l) use your information for purposes that are related to the above.

2.3 We collect and hold following types of personal and sensitive information:

(a) your contact details that may include your name, date of birth, business name, billing address, postal address, email address, fax number and phone number;

(b) optional personal information that you consent to provide, including your interests in a particular area, gender or age; and

(c) optional surveys that provide personal information including whether you like our Business or Website and what you like or do not like.

2.4 We will only collect your personal and sensitive information using fair and lawful means.

2.5 We do not store credit card details as we use payment gateways and/or third party processor.

2.6 If we receive unsolicited personal and sensitive information, we may destroy it or ensure that it is de-identified if it is lawful and reasonable to do so.

3. COOKIES
3.1 We may, from time to time, use ‘cookies’ which are small data file placed on your machine or device to store information.

3.2 We use cookies in many ways including:

(a) authentication cookies that monitor whether you are logged in or not;

(b) session cookies that allow you to remain logged in and keep track of your activities until the browser shuts down;

(c) persistent cookies that help us monitor our services by recording your browser activities and they do not expire upon browser shut down; and

(d) flash cookies to personalise your experience.

3.3 We use cookies for many reasons including but not limited to:

(a) improve the performance by reporting any errors that occur;

(b) provide statistics about how the Website is used;

(c) remember settings that you used on our Website;

(d) identify that you are logged into the Website;

(e) link to social networks like Facebook and Twitter; and

(f) provide ads that are tailored to you.

3.4 Please note that although cookies do not generally store personal and sensitive information, they may contain your IP address. However you are effectively anonymous to us because the data are collected in aggregate.

3.5 You may disable and delete cookies in your browser if you do not want us to use cookies but doing so may detract from your enjoyment of our Website.

4. SECURITY
4.1 All credit card transactions are implemented under industry standard encryption.

4.2 For credit card transactions we use a third party processor (e.g. PayPal) and/or payment gateway (e.g. Fat Zebra, Afterpay) that we may change from time to time so that:

(a) payments are processed in real time; and

(b) we do not have access to your credit card numbers.

4.3 We use database management system to store most of the personal information and it contains security features, such as encryption, firewall and anti-virus, to ensure the protection and integrity of our data.

5. ANONYMITY AND PSEUDONYMITY
5.1 You may interact anonymously or by using a pseudonym, for example when you:

(a) call us;

(b) use our online forums that does not require membership; or

(c) email us,

and you may refuse to give your details.

5.2 You must provide your personal information when you:

(a) purchase goods that require delivery;

(b) register for membership and/or log into our Website;

(c) sign up for mailing list;

(d) lodge a complaint; and

(e) are required to provide personal information under the law.

6. DISCLOSURE OF PERSONAL INFORMATION
6.1 We only disclose your personal and sensitive information for purposes that are reasonably related to our Business.

6.2 We will not disclose your personal and sensitive information to third parties for payment, profit or advantage.

6.3 We may disclose your personal and sensitive information to third parties, from time to time, to assist us in conducting our Business, including:

(a) technology service providers including internet service providers or cloud service providers;

(b) couriers such as Australia Post and/or international postal service entities;

(c) data processors that analyse our website traffic or usage for us;

(d) agents that perform functions on our behalf, such as mailouts, debt collection, marketing or advertising;

(e) our related bodies corporate; and

(f) to persons, entities or courts as required under the law.

6.4 We may disclose your personal and sensitive information to third parties:

(a) to provide the service you wish to use;

(b) to improve our Business, services, products and Website;

(c) to customise and promote our services which may be of interest to you;

(d) to comply with or as permitted under the law; or

(e) with your consent.

6.5 You consent to the disclosure of your personal and sensitive information to entities located overseas and we will use reasonable endeavours to ensure they are subject to similar privacy legislation when handling such information.

7. DIRECT MARKETING TO YOU
7.1 We will not send you unsolicited commercial electronic messages in contravention of the Spam Act 2003 (Cth).

7.2 We may use the non-sensitive information you gave us for the purpose of promoting and marketing our Business to you if we:

(a) use the information that you reasonably expected us to use for promoting and marketing our Business to you; and

(b) provide you a simple method to opt-out.

7.3 We will not contact you to promote or market our Business if you requested us not to.

8. ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION
ACCESSING YOUR PERSONAL INFORMATION
8.1 You may request access to your personal information that we hold and we will:

(a) verify your identity;

(b) charge you to cover the cost of meeting your request, if any, but not for the request itself; and

(c) within a reasonable period of time, comply with your request.

8.2 We may refuse to allow you to access your personal information if we are not required to do so under the Australian Privacy Principles.

CORRECTING YOUR INFORMATION
8.3 You may request to correct your personal information that we hold and we will update your personal and sensitive information so that it is up-to-date, accurate, complete, relevant and not misleading.

HOW TO CONTACT US
8.4 If you would like to access or correct your personal information, please contact us by:

(a) email: nativebloomco@gmail.com

(b) writing to:

Native Bloom Co
54 Lincoln Drive Thomastown VIC 3074

Australia

9. COMPLAINTS

9.1 If you believe we breached the Australian Privacy Principles under the Privacy Act 1988 (Cth) or a registered Australian Privacy Principles Code, you may lodge a complaint as follows:

(a) firstly, contact us in writing to the email or postal address in clause 8.4 and include the following in your complaint:

(i) your contact details;

(ii) section or provision of the Australian Privacy Principles or Code that you believe we breached; and

(iii) our practice or policy that you believe breaches the relevant Australian Privacy Principle or Code,

(b) and you must allow us a reasonable time, about 30 days, to reply to your complaint; and

(c) secondly, you may complain to the Office of the Australian Information Commissioner if:

(i) you are not satisfied with our response; or

(ii) we do not respond to you within a reasonable time without sufficient explanation.

10. DEFINITIONS AND INTERPRETATION
10.1 Unless contrary intention appears:

(a) Australian Privacy Principles means the principles under the Schedule 1 of the Privacy Act 1988 (Cth).

(b) Business means Native Bloom Co.

(c) sensitive information means sensitive information as defined under Privacy Act 1988 (Cth).

(d) personal information means personal information as defined under Privacy Act 1988 (Cth).

(e) You (whether in capitals or not) means the user of our Website and Your and Yours have corresponding meanings.

(f) We (whether in capitals or not) means Native Bloom Co. and our related body corporates and Us and Ours have corresponding meanings.

(g) Website means:

www.nativebloomco.com.au

10.2 The word ‘include’ is used without any limitation.